Plantronics Reviews

I wish I would have read these reviews before getting into the run around game that they put me through. I am not sure why they changed companies but I am pretty sure it has everything to do with poor products backed by poor customer care. Typical ecperience as every one here. Head phones started to get very low and disconnect often. I spoke to customer service and was told to return the headset only. After not hearing from them I reached out only to hear they needed me to send the USB port in. I told them I was done with the BS and will get the headphones serviced on my own. They said the headphones had been destroyed. Worse company. Hustle 101. Make customer prove their case. All attachments expire and disappear. DO NOT USE THIS COMPANY

I Bought 3 Plantonics Blackwire 5220s for my senior sales team and myself as CEO. of the first 3, 2 didn't work. Managed to get 1 working after 45mins on the phone with support.

Sent 1 back for warranty assessment. 3 weeks later got my replacement. It works fine on my phone, but does not work at all when connected to the USB connector on any computer. Just spent another 45mins on the phone to support.

I now have instructions to take the WARRANTY REPLACEMENT SET back for a warranty claim as it doesnt work properly. WHY would I ever consider buying Plantronics gear ever again!!??????

The only reason I gave them even 2 Stars is because their Support team are accessible and both occasions were very constructive clear and helpful.

It will ultimately be close to 10 weeks since purchase before I get the 2nd warranty replacement set, lets hope that will work. I don't like my chances based on experiences to date.

March 2022 update: 1 of the Plantronics camera that was working. Is no longer working at all. It stopped Mid March. I'm over it. Never again!

Unfortunately, these headsets and this company are just not worth the money. I've had issues with two headsets that are supposed to be "top of the line" and then had to PAY (without the proper disclosure) to return them. The "hubs" that always have to be up and running on the computer vary with regard to accuracy, the quality of sound varies; it's like the headsets have a mind of their own. Phone calls to customer service take far too long and the representatives are not clear with their instructions. It's just not been a good experience with this company nor their product(s). I got a replacement headset that was a completely different product and still presents quality issues randomly. Not sustainable. Very disappointing for the amount of money spent on these headsets.

I only buy M95 Bluetooth for cell phones. I dropped them in water twice. I put them in rice overnight and they work like new. Love this product

I've gotten a little over 40 units for my company, and various models. That's roughly £3500 probably more. I've seen a model go from £70 to £120. I can surely say they are all quite brittle. Pieces just come off, mics break off, random things. I thought it was the users' fault, but I witnessed a crack happen just by putting a headset on. Half the units have tape on them. Sound is great though; but what's the use if you can't wear it. They do not repair them, warranty won't cover it as it's considered physical damage.

The headsets are so bad I’m never buying from this company ever again I $130 wasted on this headset it doesn’t even work half the time the problems with it are it echoes, the mic suddenly stops working and the sound cuts out or goes to one ear this company should be out of business at this point they make things that are such poor quality

Bought the PlanTronics BackBeat Noisecanceling headphone. The hanger is made of plastic and broke rather fast so I requested a return on warranty. Received the return label immediately. Important to say: the seller (FNAC) asked to contact PlanTronics directly. After a small phone conversation with PlanTronics I was redirected to their website for a return claim. Within 3 days a new headset was delivered, no charges at all (packing, shipping, etc). I will be more careful with the plastic hanger this time.
PS product is great: heavy bass and strong sound. Blue tooth enables handsfree calls etc
Not recommended for professional use

Worsts customer service EVER!!! Dot buy there products expecting to get service

BAD product (Backbeat Fit 2.0). Poor buildquility. Will break within a month.

finally I sent the Plantronics Blackwire back to the seller.

Both you and the seller were not able to provide a viable and agreed resolution. Just a pass the bucket game. If you are happy like that, I wish you all the best but I will never buy anything more form your customer care less company.

One last sentence. All the answers given by an insistent and careless marketing manager for Poly Italy branch have been defined by the resell as EXCUSES and LIES. Not only. The Italian fellow said the resellers was an unknown and unauthorised. The reseller said it is the major Poly partner in the EU.

He also added that all black wires come without package from your company !!!!

Something evil is happening to your company.
To me, as soon as I will see Plantronics, I will turn on the other side
Plantronics is an INFAMOUS company !!!